Training

 

Training paths for the development and improvement of the individual skills of every employee.

Five levels of development
with progressive levels of complexity, in line with organisational and professional needs.

Individual

1Communication
Interpersonal skills, Assertiveness, Intercultural skills, Handling Conflict, Influence, Presentations, Train the Trainer, Business writing skills
2Methods and Organisation
Keep it simple, Time management, Stress, Meetings, Results orientation
3Responsibility
Decision making, Pro-activeness, Problem solving, Performance, Critical thinking, Positive thinking
1Awareness
Self-awareness, Clarification of values, Mindfulness, Emotional Intelligence, Work life balance
2Effectiveness
Self-empowerment, Intrinsic motivation, Learning Agility, Creativeness, Personal branding, Mummy at work
3Strategy
Perspective thinking, Strategic thinking, Innovation, Brain training, Change, “Bad ideas, great projects”, Entrepreneurialism

People

1Customer Services
Customer care, Customer experience, Kindness, Handling complaints, Telephone skills, Humanisation
2Sales
Needs analysis, Networking, Sales techniques, Teleselling, Selling luxury goods, Sales academy
3Negotiation
Basic skills, Advanced skills, Mediation, Team
1Fundamentals
Roles and responsibilities, Belonging, Team values, Trust, Distance working, Organisational well-being, Happiness at work
2Performance
Cooperation, Team working, Team building, Team development, Reverse mentoring
3Events
Creativity, Energy, Responsibility, Fun, Balance
1Leadership
Charismatic Leadership, A Manager with Emotional Intelligence, Strategic Planning, Female Leadership, Change Manager
2Managerial skills
People Management, Performance, Virtual Teams, Coaching, Managing the Sales Force, Innovation
3Inclusion
Generations, Millennials, Multi-cultural teams, Diversity

Our organization is certified for the activity of "Design and delivery of training orientation and consulting services” ISO 9001:2015 Quality Management System Scope(s) 35.